Online Sales Policy
DREAM DRESSES RETURN & ORDER POLICY
We hope you love your purchase! Please review our policies carefully before placing your order.
ONLINE RETURNS
Online purchases may be returned for online store credit only.
To request a return, you must email DreamDressesnj1@gmail.com within 3 days of the date your package is marked delivered by the shipping carrier.
Approved returns are subject to:
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20% restocking fee
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Original shipping charges are non-refundable
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Customer is responsible for return shipping costs
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Merchandise must be unworn, unused, unaltered, and in original condition
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All original tags must remain attached
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Original packaging must be included
Items showing signs of wear, alteration, damage, stains, odors, removed tags, or other signs of use will not be accepted.
All returns are subject to inspection before store credit is issued.
RETURN AUTHORIZATION (RA)
You must receive a Return Authorization (RA) number before sending merchandise back to Dream Dresses.
After your return request is approved, an RA number will normally be provided within 24–48 hours.
Your return must be shipped within 2 days of receiving your RA number.
The RA number must be clearly written on the outside of the package. Returns received without a valid RA number may be refused.
Once shipped, please email us the return tracking number.
We strongly recommend shipping your return with tracking, insurance, and signature confirmation. Dream Dresses is not responsible for return packages that are lost or damaged in transit.
FINAL SALE ITEMS
The following items are FINAL SALE and cannot be returned or exchanged:
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Sale Rack dresses
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Jewelry
Sale Rack merchandise is sold “AS IS.” Dream Dresses is not responsible for loose beading, appliqués, or other imperfections disclosed or visible at the time of purchase.
SIZING & ALTERATIONS
Customers are responsible for selecting the correct size.
Formal gowns frequently require alterations for the proper fit. Alterations are not included in the purchase price.
Dream Dresses is not responsible for alteration costs.
DAMAGED MERCHANDISE
All merchandise is inspected before shipment.
If you believe you received a damaged item, you must contact Dream Dresses within 24 hours of delivery.
If a replacement is approved, it will be for the same style, size, and color, subject to availability.
SPECIAL ORDERS & ORDER CHANGES
Orders are processed promptly after they are placed.
Once an order has been processed, we may not be able to change the:
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Size
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Color
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Shipping address
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Billing information
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Wear date
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Other order information
Please carefully review all information before submitting your order.
Dream Dresses is not responsible for delays caused by incorrect or incomplete information provided by the customer.
DELIVERY DATES
We make every effort to have your dress arrive before the wear date provided to us.
However, estimated delivery dates provided verbally or by email are estimates and are not guaranteed.
If Dream Dresses is unable to provide the item you ordered within the required time frame, you will receive a refund of the amount paid for that unavailable item.
QUESTIONS OR RETURN REQUESTS
Please contact:
Dream Dresses
3058 Route 9 South
Old Bridge, NJ 08857
📞 732-679-1720
📧 DreamDressesnj1@gmail.com
By placing an order with Dream Dresses, you acknowledge that you have read and agree to our return, sizing, alteration, order, and delivery policies.